In the event of a loss, please first ensure that everyone is safe and secure the area from further damage as well as you can. Please read through the following information when you go to file your claim. After years of talking with clients going through claims, we’ve compiled this list of helpful informatione.
This information is relevant for both personal and commercial clients but please note that workers compensation claims may function a little differently.
How do I file a claim?
If you experience damage or a loss, please report your claim directly to your insurance carrier as soon as possible The carriers we work with and their contact information is listed below. Carrier claim departments operate 24/7 and are the fastest way to begin the claims process.
It is always a good idea to keep your policy number accessible (printed or saved on your phone). It is especially important if you know a serious weather system is moving your way. Having your policy number available is helpful in the event of a loss of power or internet access.
| Company | Phone/Agent or Insd | Online reporting options |
| Auto-Owners | 1-888-252-4626 | Can report online https://www.auto-owners.com/hurricane-resources |
| Foremost | 1-800-527-3907 | Can report online at https://www.foremost.com/claims/severe-events.asp |
| Hartford PL | 1-800-243-5860 | Can report online at www.thehartford.com/claims |
| Progressive | 1-800-274-4499 | Can report online at https://www.progressive.com |
| Travelers | 1-800-252-4633 | Can report online at https://www.travelers.com/claims |
| State Auto | 1-877-722-5246 | Can report online at https://www.stateauto.com/claims-center |
| Safeco | 1-800-332-3226 | Insureds with a Safeco account can report online at https://www.safeco.com or in the Safeco App |
| National General | 1-800-468-3466 | Can report online at https://nationalgeneral.com/policyholders/claims/ |
| Hagerty | 1-800-385-0274 | Insureds with a Hagerty account can report online at https://www.hagerty.com/insurance/frequently-asked-questions/claims |
| Cincinnati | 1-877-242-2544 | Online Claims Center https://onlineservice.cinfin.com/b2c/Account_Self_Service/Login.aspx?redirect=REPORT_CLAIM |
| Liberty Mutual | 1-833-218-0214 | Online Claims Center https://www.libertymutual.com/claims-center |
Tips for filing a claim
- DOCUMENT. This is incredibly important – take pictures, videos and include descriptions of the event and damage.
- Inventory and retain damaged property. Don’t throw anything away.
- Think now about preventing future loss. Do what you can to make sure the situation doesn’t get worse.
- Keep any and all receipts. DOCUMENT EVERYTHING.
Your carrier’s adjuster will make all claims and payment decisions.
We do not have control over this part of the process but if we can help answer any questions, don’t hesitate to reach out.
Companies and adjusters will be in touch as they are able.
As you can imagine, there are a large amount of claims that can surface from winter storms so adjusters may be incredibly busy. Please know they may not be able to contact you before visiting the property.
Our office operations
During any power or internet outage:
- Response times may be longer than usual
- We will prioritize urgent coverage matters
- Non-urgent requests (quotes, reviews, routine changes) may be handled after normal operations resume
You may continue to contact us by email, and we will respond as soon as conditions allow.
Billing and payments
Please be aware carrier billing systems remain operational during adverse weather. If you have a payment due, please use your carrier’s online portal or billing phone number to avoid any interruption in coverage.
Thank you for your patience!
In the case of a regional event, please know we are doing everything we can to get back to you. Please remain kind and patient.